Refund policy

Returns & Refunds Policy

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must be:

  • Unused and unworn

  • In original condition

  • In original packaging with all tags attached

  • Accompanied by proof of purchase

To initiate a return, contact support@vividfitnessgear.com.
Returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item received was incorrect or faulty.

Damages, Issues & Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately at support@vividfitnessgear.com so we can resolve the issue.

For orders marked as delivered by the courier, additional investigation may be required before issuing replacements or refunds.
VIVID Fitness Gear is not responsible for parcels stolen after confirmed delivery.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used or washed items

  • Custom or personalised items

  • Gift cards

  • Clearance, sale, or bundle items (final sale)

If you are unsure whether your item is eligible, please contact us before submitting a return request.

Mis-ordered or Incorrect Selections

If you ordered the wrong size, colour, or product:

  • Return postage is the customer’s responsibility

  • Original shipping fees are non-refundable

  • A partial discount on a replacement item may be offered at our discretion

Return Shipping Requirements

All returns must be sent using a tracked postal service.
VIVID Fitness Gear is not liable for lost return parcels without valid tracking.

International Orders & Returns

VIVID Fitness Gear is an Australian-based company.

For all international orders:

  • Customers are responsible for all return shipping costs

  • International return postage is not covered or reimbursed by VIVID Fitness Gear

  • Any customs duties, taxes, or import fees incurred on returns are the responsibility of the customer

Original shipping costs are non-refundable for international orders.

If an international parcel is returned due to an incorrect address, refusal of delivery, or failure to collect from customs:

  • Reshipment fees will apply

  • Refunds will exclude original shipping costs

We recommend reviewing sizing, product details, and shipping information carefully before placing an international order.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to the original payment method within 10 business days

  • Processing times may vary depending on your bank or payment provider

If you have not received your refund within 15 business days of approval, please contact support@vividfitnessgear.com

Exchanges

To exchange an item:

  1. Request a return for the original item

  2. Once processed, place a new order for the desired item

This ensures faster delivery and product availability.

Order Cancellations & Fraud Prevention

VIVID Fitness Gear reserves the right to cancel or refuse orders flagged for potential fraud, incorrect customer information, or suspicious activity.

Incorrect Address Policy

If an order is returned due to an incorrect or incomplete address provided at checkout:

  • A reshipment fee will apply

  • Original shipping costs are non-refundable

Thank You

Thank you for choosing VIVID Fitness Gear.
Become Your Vision.

For any questions, contact us at support@vividfitnessgear.com