CONTACT US

Contact Us

For the fastest support, please email us at:
📧 support@vividfitnessgear.com

We aim to respond within 24 hours (Mon–Fri).

Before You Contact Us (Important ⏱️)

To help us resolve your enquiry as quickly as possible, please:

  1. Locate your order number

  2. Check your tracking first via our Track Your Order page

If your tracking hasn’t updated or shows an issue, then please contact us and we’ll step in.

When Emailing Us, Please Include:

  • Order number

  • Tracking number

  • A brief description of the issue

Emails without this information may take longer to resolve.

Courier & Delivery Enquiries

Once an order has been dispatched, the courier has full control of delivery updates.
For the fastest resolution, we strongly recommend contacting the courier directly using your tracking link.

This often saves time and gets your issue resolved quicker than waiting on third-party enquiries.